KYC and other details

Know Your Customer (KYC) Procedure

Investors are required to get their one-time Centralized Know Your Customer (CKYC) completed prior to making their investments. CKYC is managed by a Government authorized body named CERSAI which receives, stores, safeguards and retrieves all KYC records in digital form. CKYC enables investors to complete their KYC only once for opening accounts with various entities across the financial services sector viz. Mutual Funds, Banks, Insurance, DP, Stock broker, Depository Participant, etc.

CKYC Form can be submitted at any of the Investor Service Centre (ISC) of any mutual fund along with:

• Proof of identity (PoI): PAN/any other document (for PAN-exempt investors) listed in the form
• Proof of address (PoA): Any one document listed in the form
• NRI/PIO/OCI - Copy of passport/PIO Card/OCI Card and overseas Proof of Address
• Non-Individuals (Companies, Trusts, etc.) can use KYC Form for Non Individual.
• Please refer to the Instruction/Checklist section on KYC forms for a detailed list of the required documentation
• Copies of all documents & In-Person Verification (IPV) shall be attested by an authorized official of the mutual fund or its Registrar & Transfer Agent (RTA-Cams, Karvy, etc.), your Distributor or Bank Manager. All documents shall be self-attested

How can you change your address details?

- Submit a CKYC Form along with a self-attested Proof of Address and PAN/any other proof of Identity at any of the Investor Service Centre (ISC) of any mutual fund. - Non-Individuals can use KYC Form for Non Individual - Copies of all documents & In-Person Verification (IPV) shall be attested by an authorized official of the mutual fund or its Registrar & Transfer Agent (RTA-Cams, Karvy, etc.), your Distributor or Bank Manager. All documents shall be self-attested - Once the address is updated in the centralised KRA records, it will automatically get updated across all mutual funds where you have folios

How can you change your contact details viz. email, mobile number?

- Send an email to the service email ID of the mutual fund from your email ID currently registered with the mutual fund, or - Speak to the Call centre of the mutual fund from your mobile number registered with the mutual fund, or - Submit the Email ID/Mobile registration at any of the Points of Service (POS)/Investor Service Centre (ISC) of the mutual fund along with self-attested copy of PAN/Any valid PoI (for PAN-exempt investors)

How can you change your bank details?

Bank account details can be changed by submitting a Bank Account Registration Form at any of the ISC of any mutual fund. What is required along with the form? Any one of the following either in original or attested by the Bank: - Cancelled Cheque from the new bank account - Latest Bank Statement - Latest copy of bank passbook with name & a/c number printed on it - Bank Letter

What are the modes of submitting a complaint or a grievance?

- Send an email to the service email ID of the mutual fund
- Speak to the Call centre of the mutual fund
- Post on the websites or chatbots of mutual funds (where available)
- Submit/Post a written letter to any of the Investor Service Centres (ISCs) of the Mutual fund
- If you transacted through BSE/NSE, approach either the stock broker or the investor grievance cell of the respective stock exchange.
- If you transacted through Mutual Funds Utilities India (MFU), contact the customer care of MFUI on 1800-266-1415 or send an email to [email protected]
- If the complaint remains unresolved, you can also approach SEBI by logging a complaint on SEBI’s complaints redressal system (https://scores.sebi.gov.in)

Dealing with Registered Mutual Funds

Investors are urged to deal with registered Mutual Funds only, details of which can be verified on the SEBI website (www.sebi.gov.in) under Intermediaries/Market Infrastructure Institutions.